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Emilis5FD1
Participant
December 30, 2020
Question

Refund

  • December 30, 2020
  • 2 replies
  • 233 views

First of all. I have paid for only one month and I'm pretty sure I remove the checkmark where said ''resume payment monthly'' I recently got a message from a bank that Adobe charged me for a monthly plan and I'm really surprised how?! Although I did cancel my hypothetically ''Plan'' in the 5 minutes after I saw that message when Adobe charged me for this. So now I'm willing to get my money back because you cancel '' my plan '', you charged me and I can't use Adobe at all again or even I don't see a money back in my account. Second of all. I choose plan which is higher price that I remember it was higher because Adobe mentioned that I can choose for myself to pay or not to pay. 

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    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    December 30, 2020

    SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/td-p/10248222 - links and pictures
    -the special Photography Plan is ONLY available on an annual plan, with monthly or 1 annual payment

     

    If you are sure you had a monthly plan, not an annual plan with monthly payments...

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
    -or Chat link https://helpx.adobe.com/contact/support.html

    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

      Just Shoot Me
      Just Shoot Me
      Legend
      December 30, 2020

      Your post was moved over from the "Using the Community" forum, which is for getting help using this forum system, to a better forum.


      I hope this helps. Best of luck to you.

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