Participant

Answered

Refund

Forum|Forum|2 years ago
July 17, 2023
3 replies
792 views

How to request a refund from Adobe if you canceled your subscription and the charge still processed through?

This topic has been closed for replies.

Correct answer John T Smith

You bought from Apple, not Adobe... so you need to contact Apple, not Adobe

Shivangi_Gupta

Community Manager

Hello there,

I'm just chiming in to see if you got resolution for your query. Also, I'm marking the answer provided the expert correct because that is the ideal solution.

Let us know if you have any doubts.

Regards,

Shivangi

rickm32486347

Participant

I purchased a photo from Adobe...not realizing it was the $249 verion instead of "free" as part of my subscription. How can I back that out and get that off my credit card?

kglad

Community Expert

@rickm32486347

contact adobe support and make your case. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

John T Smith

Community Expert

Did you buy from Adobe, or from Apple or Google for a cell phone?

M

Marissa31136784z3yeAuthor

Participant

From apple apps for a cell phone. I asked my bank to dispute but they said to try and contact adobe and see if I can get a refund first.

kglad

Community Expert

contact apple store.

kglad

Community Expert

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<"moved from using the community">

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