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Kegan26617811tyhe
Participant
February 23, 2024
Question

Refund

  • February 23, 2024
  • 4 replies
  • 1149 views

been 13 days since subscribed to Photoshop for this month. cancled plan 5 days ago. still no refund. there wasn't even option. Need refund as I don't need it

    This topic has been closed for replies.

    4 replies

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    February 24, 2024

    Hi @Kegan26617811tyhe,

    As per your account info, you have never subscribed for Adobe Photoshop(trial or otherwise). We assume that you subscribed using a different email address.

    Could you post your query using the correct email ID?

    Please do not share your personal or confidential info(bank details, email address, etc). This is a public forum. 

    Having said that, we always advice waiting for 5 to 7 business days for the refund to get credited to payment mode.

    Let us know if you have any questions.

     

    Regards,

    Shivangi

    S
    Steve35638634cxqt
    Participant
    February 23, 2024

    I contacted support the same day or a day after my account renewed and asked for a refund. I received confirmation four days after my renewal that my case was closed. Almost a full month later, I'm chatting with an Adobe agent about my refund status, and they assured me it will take 5-7 business days max from today. The refund didn't process because of a "technical issue". I have checked the account.adobe.com link and never had the cancellation status updated over this entire month. It's hard to trust the agents when you ask a question and 10 minutes later you're still getting the please give me a moment message. For a company that can design tools that allow AI to manipulate images, you would think the customer service side could benefit from the same engineering team.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 23, 2024

      see if there's an open ticket, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 23, 2024

      There is a ticket because I just spent an hour trying to understand how one could avoid this issue in the future. Seems to me if a refund gets cancelled for whatever reason due to a "technical issue" the system would be designed to catch those cases and at the minimum generate a report so someone could address it, instead of allowing that refund to remain unaddressed until a customer sends a request to chat.


      as best you can tell, is everything on-track now?

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      February 23, 2024

      You need to ask program questions in the forum for the program you are using
      To ask in the forum for your program please start at https://community.adobe.com/
      Moving from Using the Community (which is about the forums) to the Account forum

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 23, 2024

      check your account, https://account.adobe.com

       

      does it show a canceled subscription with a pending refund?

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