Refund

Question

Hi there, I recently signed up to a free trial of adobe  but I don't think I'll be getting the most out of it so I want to cancel my membership. I was billed but I want to get a refund, how would I go about doing this. Please let me know, thanks!

Peru Bob · Accepted Answer

See here:https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.htmland here:https://helpx.adobe.com/manage-account/using/cancel-subscription.htmlPlease go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.Type "Agent" in the chat box to bypass the chatbot and be connected to a person.You can also contact Adobe by X (was Twitter):https://twitter.com/AdobeCare

Manan Joshi · Answer

So you have 14 days to cancel without incurring any cancellation fees and get a refund if you were charged, this applies if you are on a yearly plan charged monthly. For other plans there is no refund. Now as you see that time is of essence, use the links given in the previous posts to get more information on this and either cancel it yourself if you are able to else contact Adobe support as soon as you can.

-Manan

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