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Participant
June 4, 2024
Answered

Refund

  • June 4, 2024
  • 2 replies
  • 253 views

How can I get a refund for a yearly subscription thay I didn't sign up for? 

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Correct answer kglad

if you've never started an adobe trial nor subscription and are certain no family method did either, contact your credit card issuer and report fraud.  otherwise, there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

2 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
June 4, 2024

if you've never started an adobe trial nor subscription and are certain no family method did either, contact your credit card issuer and report fraud.  otherwise, there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Victoria Bampton LR Queen
Community Expert
Community Expert
June 4, 2024

You'd need to talk to customer support as we don't have access to your account. https://helpx.adobe.com/support.html

Victoria - The Lightroom Queen