Refund

[Susan34871147gqbt]

How do I get a refund for a cancelled subscription?  My account was charged $18.69 after I cancelled the subscription.

[kglad]

check your account, https://account.adobe.com

if you still have questions after checking, contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Shivangi_Gupta · Accepted solution]

Hi Susan,

We checked your account info and you have an active subscription to Adobe Acrobat Standard. Cancellation has not been done yet. Did you follow the steps listed here? https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Let us know.

Shivangi

[Susan34871147gqbt]

Hi Shivangi,

Thank you for your help.  All sorted.......

[Thao_Phuong5475]

I accidentally renewed my Lightroom annual subscription. I requested a refund from Apple, but it was declined. I contacted Adobe's chatbox, and they told me to contact Apple. I'm wondering if there's any other way to get a refund.

[kglad]

if you subscribed via tha apple app store, contact the store (again, if you think that will help).

[Thao_Phuong5475]

i was rejected by applestore twice, so i have to contact adobe 🥲

[kglad]

adobe won't refund something purchased elsewhere.

[Thao_Phuong5475]

Dear Adobe,

I am a Lightroom user on my iPhone. Initially, I only signed up for the 7-day free trial. However, I only used the app once and completely forgot about it. Unfortunately, my subscription was automatically renewed and charged through the App Store without my knowledge.

I immediately requested a refund but was denied, even though I contacted support as soon as the charge appeared. I am unsure why my refund requests have been rejected twice and I am no longer able to appeal.

As a student with limited financial resources, this unexpected expense is a significant burden. The cost of living in Vietnam is relatively low, so this amount of money represents a substantial portion of my budget.

I kindly request that Adobe reconsider my case and issue me a full refund.

[kglad]

@Thao_Phuong5475 

these are user forums. if you purchased from adobe.com (and not a mobile app store), only adobe support can help you.  if they they refused there's nothing that anyone here can do about it.

[Thao_Phuong5475]

I accidentally renewed my Lightroom annual subscription. I requested a refund from Apple, but it was declined. I contacted Adobe's chatbox, and they told me to contact Apple. I'm wondering if there's any other way to get a refund.

[Jao vdL]

I would guess if this was done through Apple's App store, the only way is through Apple.

[Sean35644820s2pg]

I have also been charged and I cancelled within the first few hours knowing it was not what I needed

[kglad]

@Sean35644820s2pg 

check your account, https://account.adobe.com

anything unexpected shown there?

[Julie38025709y94s]

I had a seven day free trial trial cancelled today. You arse trying to take money from my account and there is not enough funds. Please cancel this payment and the subscription asap

[kglad]

@Julie38025709y94s 

check your account to confirmed you've cancelled successfully, https://account.adobe.com

if there's anything amiss, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[#17]

Hello , i made a subscription with 2 accounts, first the one in laptop machine, it did not worked correctly because of low machine performance, then i made another account in desktop machine which i use until now. I cancelled the laptop machine account after 2 month invoices which i payed and never used. Can i get a refund and not charged the extra 135,41 €  (annual subscription, monthly charged) ?

[kglad]

contact adobe support and ask.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.