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Susan34871147gqbt
Participant
January 18, 2024
Beantwortet

Refund

  • January 18, 2024
  • 4 Antworten
  • 2533 Ansichten

How do I get a refund for a cancelled subscription?  My account was charged $18.69 after I cancelled the subscription.

      Dieses Thema wurde für Antworten geschlossen.
      Beste Antwort von Shivangi_Gupta

      Hi Susan,

      We checked your account info and you have an active subscription to Adobe Acrobat Standard. Cancellation has not been done yet. Did you follow the steps listed here? https://helpx.adobe.com/manage-account/using/cancel-subscription.html

      Let us know.

       

      Shivangi

      4 Antworten

      J
      Julie38025709y94s
      Participant
      June 13, 2024

      I had a seven day free trial trial cancelled today. You arse trying to take money from my account and there is not enough funds. Please cancel this payment and the subscription asap

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      June 13, 2024

      @Julie38025709y94s 

       

      check your account to confirmed you've cancelled successfully, https://account.adobe.com

       

      if there's anything amiss, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

      for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

      if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

      there are 2 ways to contact adobe; chat and twitter (now x):

      chat:
      use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      twitter/x:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

      P
      paryianpp
      Participant
      July 8, 2024

      Hello , i made a subscription with 2 accounts, first the one in laptop machine, it did not worked correctly because of low machine performance, then i made another account in desktop machine which i use until now. I cancelled the laptop machine account after 2 month invoices which i payed and never used. Can i get a refund and not charged the extra 135,41 €  (annual subscription, monthly charged) ?

       

      S
      Sean35644820s2pg
      Participant
      February 23, 2024

      I have also been charged and I cancelled within the first few hours knowing it was not what I needed

       

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 23, 2024

      @Sean35644820s2pg 

       

      check your account, https://account.adobe.com

       

      anything unexpected shown there?

      Shivangi_Gupta
      Community Manager
      Shivangi_GuptaCommunity ManagerAntwort
      Community Manager
      January 18, 2024

      Hi Susan,

      We checked your account info and you have an active subscription to Adobe Acrobat Standard. Cancellation has not been done yet. Did you follow the steps listed here? https://helpx.adobe.com/manage-account/using/cancel-subscription.html

      Let us know.

       

      Shivangi

      T
      Thao_Phuong5475
      Participant
      September 8, 2024

      I accidentally renewed my Lightroom annual subscription. I requested a refund from Apple, but it was declined. I contacted Adobe's chatbox, and they told me to contact Apple. I'm wondering if there's any other way to get a refund.

      T
      Thao_Phuong5475
      Participant
      September 9, 2024

      i was rejected by applestore twice, so i have to contact adobe 🥲


      Dear Adobe,

      I am a Lightroom user on my iPhone. Initially, I only signed up for the 7-day free trial. However, I only used the app once and completely forgot about it. Unfortunately, my subscription was automatically renewed and charged through the App Store without my knowledge.

      I immediately requested a refund but was denied, even though I contacted support as soon as the charge appeared. I am unsure why my refund requests have been rejected twice and I am no longer able to appeal.

      As a student with limited financial resources, this unexpected expense is a significant burden. The cost of living in Vietnam is relatively low, so this amount of money represents a substantial portion of my budget.

      I kindly request that Adobe reconsider my case and issue me a full refund.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        January 18, 2024

        check your account, https://account.adobe.com

         

        if you still have questions after checking, contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

        chat:
        use a browser that allows popups and cookies
        and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
        in the chat field (lower right), type AGENT
        be patient, it can take quite a while to reach a human.

        twitter/x:
        tweet @AdobeCare

        p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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