Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Refund

New Here ,
Jul 19, 2025 Jul 19, 2025

Hello, I was not able to cancel my free trial subscription on time and it automatically renewed my subscription. Would I be able to get a refund? Hope to hear from you soon. Thank you

115
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 20, 2025 Jul 20, 2025

@ean_0853 here's how to cancel your subscription, this page describes the few steps involved, 
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Please be very cautious, if anyone reaches out to you directly via email or private message offering help, it's unfortunately far more likely to be a scammer than an official Adobe representative. Adobe's support typically happens through their official channels, not unsolicited direct messages. If you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 20, 2025 Jul 20, 2025

What do you mean you were "not able to cancel"? Was it a technical issue on Adobe's end?

Here are the cancelation terms:

You have 14 days after your initial purchase.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

David Creamer: Community Expert (ACI and ACE 1995-2023)
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 21, 2025 Jul 21, 2025

Hi @ean_0853,

 

We appreciate you reaching out. Adobe offers full refund if the cancellation is done within 14 days from the date of subscribing. You can request for a refund from our support team here: https://adobe.ly/3IDgKvW

Let us know if you have any additional questions.

^Shivangi

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 22, 2025 Jul 22, 2025
LATEST

ie, use the chat.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines