Refund

Forum|Forum|6 months ago
September 30, 2025
2 replies
342 views

Hi everyone, I just wanted to ask for some advice. It’s been five days and I still haven’t received my refund — what should I do next?

Correct answer Jeffrey_A_Wright

check your account, https://account.adobe.com

what's it show?

My apologies, Kezyl, this is public discussion forum, so your case history is not immediately visible. Please use the steps listed at https://adobe.ly/4q7HnKW if you have questions or need to make any updates to your recent support case.

I will now lock this public discussion, to prevent any additional confusion in the message that you are receiving, Kezyl. If you are unable to update your recent support cases then use a different device. ^JW

Shivangi_Gupta

Legend

Hi kezyl_mae_4432,

Thanks for reaching out. Processing a refund may take 12-14 days.
Let us know if you have any additional questions.

^Shivangi

K

kezyl_mae_4432Author

Participant

It’s been 14 days. Why haven’t I received it yet?

K

kezyl_mae_4432Author

Participant

I received an email that my case was closed because you had already issued the refund, and now you are telling me that the refund may not be issued? So all this time Adobe has been fooling its customers!

You shouldn’t give false hope to your customers with your advertisement claiming they can get a refund if they cancel within 14 days!

The email stated that I would receive the refund within 5 to 7 days, yet an Adobe employee responded to my post in this community saying that processing a refund may take 12 to 14 days. Today is the 14th day, and I still haven’t received it.

Please explain why!

kglad

Community Expert

refunds take up to 14 days.

meanwhile, check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

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