Refund

[kezyl_mae_4432]

Hi everyone, I just wanted to ask for some advice. It’s been five days and I still haven’t received my refund — what should I do next?

[kglad]

refunds take up to 14 days.

meanwhile, check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

[Shivangi_Gupta]

Hi kezyl_mae_4432,

Thanks for reaching out. Processing a refund may take 12-14 days. 
Let us know if you have any additional questions.

^Shivangi

[kezyl_mae_4432]

It’s been 14 days. Why haven’t I received it yet?

[kglad]

check your account, https://account.adobe.com

what's it show?

[Jeffrey_A_Wright]

Kezyl_mae, I'm sorry you did not find more value from your use of Adobe Stock. When canceling Adobe Stock, any unused credits are immediately invalidated, but depending on usage, a refund may not be issued. You can find more information at https://adobe.ly/48McTrn.

If you did not use Adobe Stock at all, then click on https://adobe.ly/48dGxG0 to speak with a member of our team who can confirm your usage of the service and apply any applicable refunds. Please use a different device if you are unable to reach anyone or find yourself redirected to this public discussion forum. ^JW

[kezyl_mae_4432]

I received an email that my case was closed because you had already issued the refund, and now you are telling me that the refund may not be issued? So all this time Adobe has been fooling its customers!

You shouldn’t give false hope to your customers with your advertisement claiming they can get a refund if they cancel within 14 days!

[kezyl_mae_4432]

The email stated that I would receive the refund within 5 to 7 days, yet an Adobe employee responded to my post in this community saying that processing a refund may take 12 to 14 days. Today is the 14th day, and I still haven’t received it.

Please explain why!

[kglad]

check your account, https://account.adobe.com

what's it show?

[Jeffrey_A_Wright · Accepted solution]

My apologies, Kezyl, this is public discussion forum, so your case history is not immediately visible. Please use the steps listed at https://adobe.ly/4q7HnKW if you have questions or need to make any updates to your recent support case.

I will now lock this public discussion, to prevent any additional confusion in the message that you are receiving, Kezyl. If you are unable to update your recent support cases then use a different device. ^JW