refund

Question

Hello!I bouth 1 month subscription last month for Adobe XD. I have finished my task. And forgot to cancelt subscription plan. Yesterday Adobe charged monthly payment. I just read I have 14 days to get refund. I have already canceled my subsription. How do I refund already paid money for this month? Thank you

John T Smith · Accepted Answer

If you bought a true MONTHLY subscription you may cancel at the end of any subscription month

If you bought an ANNUAL subscription with monthly payments you will now pay 1/2 of the remaining balance to cancel early

SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/td-p/10248222

kglad · Answer

it should be issued within 2 business days after you cancelled.

if not, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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