Refund

New Here ,
Nov 30, 2021 Nov 30, 2021

Copy link to clipboard

Copied

Does anyone know if I can get a refund from Adobe or have any contact info you can give me? I paid for it today and went to use it specifically so I could split my files and it did not work. I cancelled the plan about 30 minutes after I bought it, also did not even get my files split. I just would like some contact information so I could ask for a refund. 

Views

51

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Nov 30, 2021 Nov 30, 2021

Copy link to clipboard

Copied

You must contact Adobe Customer Support directly.

 

Go to this link: https://helpx.adobe.com/contact.html

 

On that page, scroll up and down and the "Contact us" virtual chat icon will appear on the bottom right corner of your screen. See slide below:

 

virtualchat.png

 

 

 

 

 

You should be able to get a  support  representative to assist you.

 
 

Likes

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 01, 2021 Dec 01, 2021

Copy link to clipboard

Copied

Seems you should be eligible for refund. For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

To contact support you can even try the following link, it will open the chat popup directly for you.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 01, 2021 Dec 01, 2021

Copy link to clipboard

Copied

LATEST

Did you purchase Acrobat Pro DC?  Are you attempting to Split a PDF file?

https://www.adobe.com/acrobat/how-to/split-pdf-pages.html

How to split a PDF file:


  1. Open the PDF in Acrobat DC.

  2. Choose “Organize Pages” > “Split.”

  3. Choose how you want to split a single file or multiple files.

  4. Name and save: Click “Output Options” to decide where to save, what to name, and how to split your file.

  5. Split your PDF: Click “OK” and then “Split” to finish. You can use additional PDF tools to extract pages or delete pages.

  6. Save as new file:
    Name your new PDF file and click the “Save” button. That’s it.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines