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Refund

New Here ,
Dec 22, 2022 Dec 22, 2022

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I can not use this program on my pc. can you please refund my money back into my credit card as soon as possible . Thank you

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Account management , Billing

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Community Expert ,
Dec 22, 2022 Dec 22, 2022

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these are user forums. 

 

what problem are you having with what adobe app (including version) and what's your os version?

 

and if you don't want to fix or resolve the problem, but just cancel while you're still in the trial period:

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Dec 22, 2022 Dec 22, 2022

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Hi @Fateme27669388tdw4,

Refund is subject to conditions, for refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

If you let us know what issues you are facing while trying to use program then we might be able to help you.
-Manan

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