REFUND

Question

AMUONT DEBITED IN 07 DAYS FREE TRIAL AND I CANCELLED THE SAME DAY. GOOGLE PLAY TELLING CONTACT ADOBE DEVELOPER.ADOBE TELLING CONTACT. MY REFUND NOT ISSUED

Rashmi27002770wxve · Accepted Answer

Hi Balappa28153627mgkv,

Thank you for writing to us.

I understand that you wish to cancel the subscription and get the refund.

We have checked your account and we see that you have an active Acrobat Premium subscription under the email address associated with the community which has not yet been cancelled.

Please log in to the Adobe account and you should be able to see all the active plans.

https://account.adobe.com/

Please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

Since, this is a community forum, we would request you to contact our Customer Support team in case you have any further questions related to billing or refund. We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

kglad · Answer

contact adobe support to rectify the issue. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

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