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REFUND

New Here ,
Jun 06, 2023 Jun 06, 2023

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I WANT A REFUND HOW DO WE CONTACT YOU

 

[Profanity removed by moderator]

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Account management , Billing

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Community Expert ,
Jun 06, 2023 Jun 06, 2023

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No need to shout:

 

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

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Community Expert ,
Jun 06, 2023 Jun 06, 2023

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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Community Expert ,
Jun 06, 2023 Jun 06, 2023

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or just check your account to see if a refund is being processed, https://account.adobe.com

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New Here ,
Jun 06, 2023 Jun 06, 2023

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IM REQUESTING A REFUND SUBCRIPTION WAS CANCELLED WHY CANT YOU HAVE A EASY WAY TO CONTACT YOU ITS RIDICULOUS 

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Community Expert ,
Jun 06, 2023 Jun 06, 2023

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Please see previous replies.

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Adobe Employee ,
Jun 07, 2023 Jun 07, 2023

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Hi, 

I see you have an active Acrobat subscription under the same ID as you are using with the community. Since the subscription is just seven days old, please see the steps shared in this link to know how you can cancel the subscription: 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Let us know if this helps! 

 

Thanks 

Kanika 

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Community Expert ,
Jun 07, 2023 Jun 07, 2023

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LATEST

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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