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Refund

New Here ,
Aug 31, 2023 Aug 31, 2023

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Hi, I tried the free trial for 7 days but I didn't like the app, i was gonna unsubscribe but I forgot but as soon as i saw it charged me for a year, i unsubscribed to it. I want a refund for this as i dont wanna be charged for something that i dont wanna use ever.

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Community Expert ,
Aug 31, 2023 Aug 31, 2023

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Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

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Community Expert ,
Aug 31, 2023 Aug 31, 2023

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum so that proper help can be offered.

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New Here ,
Aug 31, 2023 Aug 31, 2023

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Thanks 

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Community Expert ,
Aug 31, 2023 Aug 31, 2023

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and note, if you failed to cancel your subscription by the 14th day, you're not owed a refund.

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New Here ,
Aug 31, 2023 Aug 31, 2023

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Yeah i am still under the 14 day window

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Community Expert ,
Sep 01, 2023 Sep 01, 2023

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@Sunny32005507uo98 

 

it does take time to receive the refund, but you should confirm it's being processed:

 

https://account.adobe.com

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Community Expert ,
Sep 01, 2023 Sep 01, 2023

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LATEST

@Sunny32005507uo98 

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Aug 31, 2023 Aug 31, 2023

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If you are still in the 14 day window after the start of the paid subscription, refund will be automatic. Check at https://account.adobe.com/plans, if you really cancelled the plan. You will also get a confirmation of the cancel by e-mail.

Abambo
via mobile phone.
ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Aug 31, 2023 Aug 31, 2023

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Hi,

thanks for replying. I did cancel the plan right after the 7 day trial, so yeah i am still under 14 day window. I still haven't received any email though but i did cancel the plan. Or maybe it takes time?

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Adobe Employee ,
Sep 01, 2023 Sep 01, 2023

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Hi @Sunny32005507uo98,

We appreciate you writing in. We'd like to confirm that your subscription is still active since 8 days. If you wish to cancel and claim refund, you can do it within next 6days.

Let us know if you have any questions.

Regards,

Shivangi

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