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Refund

New Here ,
Dec 07, 2023 Dec 07, 2023

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I paid 35 EUR yesterday and i can't do refund pls help

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correct answers 2 Correct answers

Community Expert , Dec 07, 2023 Dec 07, 2023

assuming you do NOT have an enterprise or teams subscription.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cance

...

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Adobe Employee , Dec 08, 2023 Dec 08, 2023

Hi @stelok341161762nwb,

We appreciate you reaching out. As per your account info, you have twoStandard & Pro) subscriptions for Adobe Acrobat.

Both of the subscriptions are at a tenure of 1 month and 1 day. 

Refund can be initiated only if the subscription gets cancelled within 14days.

This is the reason you have been charged.

Let us know if you have any other questions. 

Regards,

Shivangi 

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Community Expert ,
Dec 07, 2023 Dec 07, 2023

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assuming you do NOT have an enterprise or teams subscription.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

 

==============================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from enterprise & teams">

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Adobe Employee ,
Dec 08, 2023 Dec 08, 2023

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Hi @stelok341161762nwb,

We appreciate you reaching out. As per your account info, you have twoStandard & Pro) subscriptions for Adobe Acrobat.

Both of the subscriptions are at a tenure of 1 month and 1 day. 

Refund can be initiated only if the subscription gets cancelled within 14days.

This is the reason you have been charged.

Let us know if you have any other questions. 

Regards,

Shivangi 

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