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Answered

Refund

Forum|Forum|2 years ago
January 18, 2024
4 replies
2532 views

How do I get a refund for a cancelled subscription? My account was charged $18.69 after I cancelled the subscription.

This topic has been closed for replies.

Correct answer Shivangi_Gupta

Hi Susan,

We checked your account info and you have an active subscription to Adobe Acrobat Standard. Cancellation has not been done yet. Did you follow the steps listed here? https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Let us know.

Shivangi

J

Julie38025709y94s

Participant

I had a seven day free trial trial cancelled today. You arse trying to take money from my account and there is not enough funds. Please cancel this payment and the subscription asap

kglad

Community Expert

@Julie38025709y94s

check your account to confirmed you've cancelled successfully, https://account.adobe.com

if there's anything amiss, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

P

paryianpp

Participant

Hello , i made a subscription with 2 accounts, first the one in laptop machine, it did not worked correctly because of low machine performance, then i made another account in desktop machine which i use until now. I cancelled the laptop machine account after 2 month invoices which i payed and never used. Can i get a refund and not charged the extra 135,41 € (annual subscription, monthly charged) ?

S

Sean35644820s2pg

Participant

I have also been charged and I cancelled within the first few hours knowing it was not what I needed

kglad

Community Expert

@Sean35644820s2pg

check your account, https://account.adobe.com

anything unexpected shown there?

Shivangi_Gupta

Correct answer

Community Manager

Hi Susan,

We checked your account info and you have an active subscription to Adobe Acrobat Standard. Cancellation has not been done yet. Did you follow the steps listed here? https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Let us know.

Shivangi

S

Susan34871147gqbtAuthor

Participant

Hi Shivangi,

Thank you for your help. All sorted.......

kglad

Community Expert

check your account, https://account.adobe.com

if you still have questions after checking, contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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