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Participant
February 5, 2024
Question

Refund

  • February 5, 2024
  • 1 reply
  • 98 views
I canceled my membership on the deadline. I received a cancellation confirmation email. After that, I was charged the membership fee. Please refund the payment.
 

 

 
 
 
 

 

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1 reply

kglad
Community Expert
Community Expert
February 5, 2024

check your account to see if a refund is being processed, https://account.adobe.com

 

if something looks amiss there, contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.