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Refund

New Here ,
Feb 27, 2024 Feb 27, 2024

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Adobe received a payment from me without my permission and I still have 7 days before end of free trial. Why did Adobe received it? I want refund and cancel my subscription. When I try to cancel and get a refund on Apple, Apple couldn't help me because there is no bill on purchase history. Also there is no bill email too. My only prove is from my bank account. I want refund.

 

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correct answers 1 Correct answer

Community Expert , Feb 27, 2024 Feb 27, 2024

Apple App Store Support is here:

https://support.apple.com/apps

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Community Expert ,
Feb 27, 2024 Feb 27, 2024

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
Feb 27, 2024 Feb 27, 2024

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Dude you copying these to every topic. I already tried to do these steps. I use Apple but i can't cancel on  App Store it is giving error. I can't cancel by these steps. And Adobe's Customer Service is not helping at all!

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Community Expert ,
Feb 27, 2024 Feb 27, 2024

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if you purchased from an app store, you must cancel via that app store.

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New Here ,
Feb 27, 2024 Feb 27, 2024

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It is not seen on App Store, they directly received from my bank account but when i try to cancel, Adobe keep saying we can not cancel you should talk with apple.

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Community Expert ,
Feb 28, 2024 Feb 28, 2024

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did you purchase from an app store, or directly from adobe.com, or from a 3rd party vendor?

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New Here ,
Mar 06, 2024 Mar 06, 2024

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adobe.com but it is not showing on website? they took my money by randomly and there's no payment bill nothing. i canceled my card for no more stealing.

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Community Expert ,
Mar 06, 2024 Mar 06, 2024

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if purchased from adobe.com, it will be shown at https://account.adobe.com

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New Here ,
Mar 06, 2024 Mar 06, 2024

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But it is not showing on my account. Im telling you, they stole it. 

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Community Expert ,
Mar 06, 2024 Mar 06, 2024

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it's more likely you're using a different id than the one used to subscribe.

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New Here ,
Mar 06, 2024 Mar 06, 2024

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no i have just one id and i used it

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Community Expert ,
Mar 06, 2024 Mar 06, 2024

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why's your screenshot say you purchased from apple?

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New Here ,
Mar 06, 2024 Mar 06, 2024

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it is not saying, if it is there might be //apple.com, I only downloaded the Adobe Stock App from Apple. This is why Adobe giving error. But payment is not via by Apple because i did not save my card info on Apple, i entered it on directly Adobe.

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Community Expert ,
Mar 06, 2024 Mar 06, 2024

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there's no "if". it says you purchased your plan through apple.

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Community Expert ,
Feb 27, 2024 Feb 27, 2024

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Apple App Store Support is here:

https://support.apple.com/apps

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