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BroArtCustom
BroArtCustom
Participant
April 10, 2024
Answered

Refund

  • April 10, 2024
  • 2 replies
  • 410 views

Hello. I wanted to cancel my Adobe membership. My membership was automatically renewed and my credit card was charged for the annual membership. I noticed a few hours after it was charged and canceled it. My annual plan was canceled but no refund was issued. When I contacted support, they told me there were no pending refunds. Can't I get a yearly refund for a new membership that I haven't even used once? My membership renewed on April 4 and I canceled it immediately, but I still haven't received a refund.

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Thanks for contacting our support team, Bro, as suggested by Kglad. You can use the steps listed in https://adobe.ly/3xwHDfy if you need to make any updates to case ADB-34026387-D4N1.

 

For future viewers of this discussion, please see https://adobe.ly/4ax8PJU for information on how to self-cancel your Adobe membership or subscription. If you have questions or concerns about any fees that are applied, then please reach out to us directly at https://adobe.ly/3JbWZc3. ^JW

2 replies

BroArtCustom
BroArtCustomAuthor
Participant
April 14, 2024

We discussed this in detail with Adobe support and they helped me with a solution. Thank you for everything.

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 14, 2024

good to hear that @BroArtCustom 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 10, 2024

    you'll need to get adobe support to agree with what you stated as facts.  ie, re-contact support.

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity ManagerCorrect answer
      Community Manager
      April 10, 2024

      Thanks for contacting our support team, Bro, as suggested by Kglad. You can use the steps listed in https://adobe.ly/3xwHDfy if you need to make any updates to case ADB-34026387-D4N1.

       

      For future viewers of this discussion, please see https://adobe.ly/4ax8PJU for information on how to self-cancel your Adobe membership or subscription. If you have questions or concerns about any fees that are applied, then please reach out to us directly at https://adobe.ly/3JbWZc3. ^JW

        BroArtCustom
        BroArtCustomAuthor
        Participant
        April 14, 2024

        Hello! Adobe support provided the solution to my issue. Thank you very much for their attention. I am an 8-year Adobe user and I appreciate Adobe for everything.

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