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diego_1486
Participant
May 24, 2025
Question

Refund

  • May 24, 2025
  • 3 replies
  • 169 views

Hi ! This is my first time trying to get a refund from adobe. It's harder then what you think. You would assume that getting a refund is easier , but it's not. I am actually very disappointed with adobe. There customer service is not very good. Is there anyway you guys can refund the programs I had. I had it less then 2 weeks maybe a week the most, the pricing is outrageous. 

3 replies

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
May 26, 2025

Hi @diego_1486,

I can see that you have cancelled you subscription for Adobe Acrobat Pro within 14 days. Please reach out to our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

They'll help you with the process.  


^Shivangi

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
May 25, 2025

You had 14 days from download in which to try the software & cancel without penalty. 

After 14 days, there are no refunds.  Those are the TERMS you agreed to when you joined.

 

Log-in to your account portal below.
https://account.adobe.com/plans
===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
kgladCommunity Expert
Community Expert
May 25, 2025

 what's the date if your trial start?

what's your cancellation date?

 

you should have emails from adobe showing those dates.

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