Regaining of canceled plan

Question

Hi, i would like to ask you for an advice and solution,

last week i canceled my regular plan-digital photography. I've got from my working company another plan for teams including photoshop and many other of your products, but not PS- Lightroom, which i used a lot. Before cancelation i had to pay around 30 Euros as a withdraw fee. Now i would like to start that plan again or change it just for Lightroom plan with 1tb. Is it possible to start that plan again or change it and get the refund of withdraw fee i had to pay back?

Sincerely

Štěpán Schütz

Nancy OShea · Accepted Answer

In other words, you need to start a new Photography Plan under your own ID, separate from your employer's plan.

https://www.adobe.com/creativecloud/plans.html

NOTE: You can use only one account ID at a time -- either your personal account or your employer's account. It's impossible to access both IDs at the same time with the same machine. Ideally, you should keep them on separate machines.

This user-to-user forum CANNOT help you with billing questions. Only Adobe staff can do that on a case-by-case basis.

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

Test Screen Name · Answer

Please check carefully whether you really do not have Lightroom. It's quite unusual to have a plan with many products but not Lightroom. Check the name of the plan - if it is "all apps" you should have Lightroom.

If you do decide to start or restart the personal plan, be aware that you will have to logout to switch between your personal plan, and teams plan, and cannot share cloud files or libraries between them. Contact Adobe to see if they can make you a deal.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded