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zoli_6061
Participant
May 13, 2025
Answered

Reimbursement after trial cancellation

  • May 13, 2025
  • 1 reply
  • 295 views
  1. Hello! I accidentally did not unsubscribe to the trial period in time. I did unsubscribe on Google Play a few hours after yearly fee had been charged. I would like the fee re-embursed, is there further step than unsubscribtion needed? Thank you.
    Correct answer Shivangi_Gupta

    Hi @Admired_guide1781,

    Thanks for reaching out. As per your account details, the subscription has not been cancelled. Since the subscription shows 3 days old, please contact our support team here in order to get help with the cancellation and refund: https://adobe.ly/3SDcQVw


    ^Shivangi

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    May 15, 2025

    Hi there

     

    I hope you're doing well, and I'm sorry to hear about the issue.

     

    I checked your Adobe account and saw that you signed up for the Acrobat Premium plan on May 13, 2025, with a 7-day free trial. The plan now appears to be cancelled, and I couldn’t find any charge for it (as it was still within the trial period)

     

    If you were charged, could you please send us a screenshot of the charge receipt and the Google Play Store order number (it usually starts with "GPA")? This will help our billing team to investigate it further.

     

     

    A
    Admired_guide1781
    Participant
    May 15, 2025

    Same happened to me!

    I canceled the trial but I see now that I was charged yesterday for 121 DKK, and the subscription isn't in Google Play either.

    I would like the reimbursement thank you, of course I can prove the transaction from my bank if needed 

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity ManagerCorrect answer
    Community Manager
    May 16, 2025

    Hi @Admired_guide1781,

    Thanks for reaching out. As per your account details, the subscription has not been cancelled. Since the subscription shows 3 days old, please contact our support team here in order to get help with the cancellation and refund: https://adobe.ly/3SDcQVw


    ^Shivangi

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