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hawazenk13374271
Participant
February 7, 2018
Answered

remove credit card information

  • February 7, 2018
  • 4 replies
  • 12189 views

hello,

how to remove credit card information and cancel automatically renew for adode illustrator ?

    This topic has been closed for replies.
    Correct answer Just Shoot Me

    Then I suggest you start a Chat session.

    Contact Customer Care

    4 replies

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    June 12, 2023

    Hawazenk, thank you for your question. Please see https://helpx.adobe.com/manage-account/using/cancel-subscription.html for information on canceling your Illustrator membership, so you are no longer charged. A payment method does need to be on file, but you can click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to confirm that no further charges will occur once you have canceled your plan, Hawazenk.

    K
    karend63721029
    Participating Frequently
    February 23, 2018

    I have pleaded with ADOBE many times to have my credit card removed.  They say it is not possible even though my subscription is pre-paid for a year!  Not acceptable.  They did however TELL ME that they turned off auto renew, which remains to be seen.  I have been wrongly charged more than a few times, and if I am paid up for a year, I don't think it is right to refuse to remove my payment info.

    Poor business practice.

      C
      craigs12094703
      Participant
      August 19, 2018

      Crazy, really. If I can't cancel the renewal and/or delete my credit card information, looks like I'll have to cancel my credit card. Thanks, Adobe. Really is not a good practice, as Karen said.

        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        August 19, 2018

        I suggest you do simply as recommended here: Re: remove credit card information .

        Customer care can be contacted using this link: Contact Customer Care

        Credit card problems and subscription problems can only be solved by Adobe. There is no technical issue here that can be solved by a recommended procedure by a knowledgable user except to recommend you to contact Adobe Customer Care using the established procedure.

        I’ve done this multiple times when I had questions about my account and it always worked well.

        ABAMBO | Hard- and Software Engineer | Photographer
        Bani Verma
        Community Manager
        Bani VermaCommunity Manager
        Community Manager
        February 7, 2018

        Moving to Adobe Creative Cloud​

        Just Shoot Me
        Just Shoot Me
        Legend
        February 7, 2018

        Log in to the main Adobe website then click Manage Account, you might have to type in your password again, then click on Manage Plan and you should see a Cancel Plan Button.

         

        There is no way to cancel Auto renewal so you have to make a note of when you subscription ends and Cancel it in that month.

         

         

          H
          hawazenk13374271Author
          Participant
          February 7, 2018

          When I pressed the manage plan just the credit card information appeared and none of the things you have mentioned did. I need to cancel the renewal asap

            Just Shoot Me
            Just Shoot MeCorrect answer
            Legend
            February 7, 2018

            Then I suggest you start a Chat session.

            Contact Customer Care

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