Let me move this to the Account, Payment, & Plan forum for you, which I think is the appropriate forum for your question.
The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.
* Product questions should be posted in the associated product community. * Installation questions should be posted in the Download & Install community. * Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community. * Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.
This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.
CHAT: Click the following to contact Adobe customer support staff for help:
I can't. I'm not an Adobe employee. You have to contact customer support using the information in my first post.
Make sure to tell them what platform you're on (Mac or Windows), what version of OS, CPU, RAM, Video card, etc. And provide a description of the problem and any error messages you are seeing. Saying that your account doesn't work is not enough information.