Request for Cancellation and Refund of Subscription

[Dan38864615uaky]

Dear Adobe Support Team,

I am writing to request the cancellation and refund of my Adobe subscription. I never used the service and did not receive any email notifications regarding the trial period or its expiration. And now, I am trying to cancel my subscription I needed to pay it in full. I only became aware of the charge when I received my credit card bill.

Please I do not have enough money to pay the monthly bill and now you gonna charge me $90 for the cancellation. I'm gonna pay for something I NEVER use?????

Please process the cancellation and refund at your earliest convenience.

[Manan Joshi]

Hi @Dan38864615uaky,

This is a peer to peer forum with very little participation by Adobe staff. Please contact Adobe support to discuss your options. Posting here would not bring about your plan cancellation or refund so without losing time contact them. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[dawn_9212]

This just happened to me and I'm fighting with their custome service over the cancellation fee.  I will never ever use Adobe paid services again!

[kglad]

no fight is usually needed.

[Kanikas]

Hi dawn_9212,

We're sorry about your experience. If you cancel your Adobe subscription before the contract renews, the cancellation fee is included. We hope you were able to sort out the issues with our support team.

Have a nice day.

Thanks

[Shivangi_Gupta · Accepted solution]

Thread Summary

A user requested cancellation and a refund stating they were unaware of the charge after their free trial ended and an early termination fee, despite not actively using the service.

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 Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. Avoid Future Charges:

• Cancel any active plans via Adobe Account Settings.
• Set reminders for trial expirations and to avoid auto-renewals

2. Check Subscription Terms and Adobe's refund policy:

• Adobe offers a 14-day refund window from the beginning of the subscription trial.
•  Annual plans billed monthly, come with a cancellation fee if ended before the contract term is complete.

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Helpful Resources

• Understand Adobe's subscription terms and refund policies
• Adobe Subscription and Cancellation Terms
• How to cancel your trial or subscription?