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jadabr
Participant
February 27, 2023
Answered

Request for Help with Adobe Subscription Cancellation and Refund

  • February 27, 2023
  • 2 replies
  • 741 views

Dear Adobe Team,

I am writing to you regarding my Adobe subscription. Unfortunately, at the time of subscribing, I was not aware that it was a yearly subscription and that cancelling it would result in a charge of 106€. As a student with limited financial resources, I cannot afford a yearly subscription and it would result in my bank account going into the negative. Furthermore, my bank would not allow any further payments.

 

Therefore, it would be of great help to me if I could pay the difference between my current subscription term (2 months) and a monthly subscription, or if you could kindly cancel my subscription without any additional fees.

 

Thank you in advance for your help and support.

Sincerely

This topic has been closed for replies.
Correct answer kglad

for others, if your school manages your plan, contact the plan administrator.  if you have an individually managed plan, contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

2 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 27, 2023

for others, if your school manages your plan, contact the plan administrator.  if you have an individually managed plan, contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    J
    jadabrAuthor
    Participant
    February 27, 2023

    This discussion is solved.

    Thank you for your understanding help.

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