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Request for Refund - Adobe Creative Cloud All Apps 100GB Subscription

New Here ,
Dec 03, 2023 Dec 03, 2023

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Dear Adobe Support,

 

I am writing to request a refund for my Adobe Creative Cloud All Apps 100GB subscription. I recently cancelled my subscription, and I received a confirmation email stating that my service will end on 12-November-2024 (PT).

 

The reason for this cancellation and the late payment is due to financial difficulties I am currently experiencing. I understand that if the payment had failed for a third time, the subscription would have been cancelled by Adobe.

 

Given these circumstances, I am requesting a refund for the remaining 364 days of the subscription period. I understand that Adobe's policy may not typically allow refunds after 14 days, but I hope you can make an exception in this case.

 

I have enjoyed using Adobe Creative Cloud, and I appreciate your understanding and assistance in this matter. Please let me know if there is any additional information you need from me to process this refund.

 

Thank you for your prompt attention to this matter.

 

Best regards,

 

G

 

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Account management , Billing

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correct answers 3 Correct answers

Community Expert , Dec 03, 2023 Dec 03, 2023

contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert , Dec 04, 2023 Dec 04, 2023

You are not talking to Adobe here, this is a public forum. Proceed as indicated by @kglad .

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New Here , Dec 05, 2023 Dec 05, 2023

I messaged Adobe via Facebook messenger. Adobe sorted things out within a couple of hours, they only needed my adobe ID. I recived an email the following day saying I'd have a refund within 7 business days; I had the money the next morning.

 

All sorted no questions asked, thanks Adobe.

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Community Expert ,
Dec 03, 2023 Dec 03, 2023

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contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Dec 04, 2023 Dec 04, 2023

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You are not talking to Adobe here, this is a public forum. Proceed as indicated by @kglad .

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Dec 05, 2023 Dec 05, 2023

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I messaged Adobe via Facebook messenger. Adobe sorted things out within a couple of hours, they only needed my adobe ID. I recived an email the following day saying I'd have a refund within 7 business days; I had the money the next morning.

 

All sorted no questions asked, thanks Adobe.

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Community Expert ,
Dec 05, 2023 Dec 05, 2023

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thanks for the update!

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Community Expert ,
Dec 05, 2023 Dec 05, 2023

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That's great. Thanks for the update.

ABAMBO | Hard- and Software Engineer | Photographer

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