Dear Adobe Customer Support,
I am writing to formally request a refund for the early cancellation fee that was charged to my account on July 21st (KST) following the cancellation of my Adobe Illustrator subscription.
I canceled my subscription around 10:00 AM KST, and shortly after, a charge of approximately 150,000 KRW (about $115 USD) was made to my account as an early termination fee. What concerns me deeply is that at no point during the cancellation process was this fee clearly disclosed or communicated in a visible and understandable manner.
As a consumer, I have a right to be clearly informed about any financial penalties or contractual obligations before making a cancellation decision. However, Adobe did not provide any clear alert, pop-up, or mandatory confirmation regarding the cancellation fee during the process. If such a warning had been presented, I would have reconsidered or postponed my cancellation.
Moreover, on the subscription page, the pricing is displayed prominently in bold font, while the cancellation policy is hidden in fine print, buried within a link that most users would not reasonably be expected to click. Even when accessed, the exact fee amount is vague or entirely absent, making it impossible to make an informed decision without deep investigation. Adobe’s interface design in this regard is misleading and creates a false sense of cost transparency.
As a customer, I feel misled and unfairly charged. Adobe, as a global leader in digital services, has a responsibility to ensure its users are clearly and proactively informed of all potential charges — especially when they involve high cancellation fees.
Given the lack of proper notice and the misleading presentation of critical fee information, I respectfully request a full refund of the early termination fee. I believe this case clearly falls under unfair billing practices and violates basic consumer rights to informed consent.
Thank you for taking the time to review my situation. I am confident Adobe will take this seriously and respond appropriately. I am happy to provide further details if needed.
Sincerely,
Shinhye An
Adobe ID: _________
Country: South Korea
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