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Request for refund of subscription

New Here ,
Aug 17, 2023 Aug 17, 2023

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Hi everyone,

I recently signed up for a free trial of Adobe Creative Cloud. I was not aware that the trial would automatically renew at the end of the period, and I was charged well over $49 for a monthly subscription. I would like to request a refund for this charge.

I understand that Adobe has a policy of not refunding charges for automatically renewed subscriptions. However, I believe that this is a case where an exception should be made. I did not intend to subscribe to a monthly plan, and I was not aware that the trial would automatically renew.

I am a student, and I am on a tight budget. I cannot afford to pay $49 per month for Adobe Creative Cloud. I would be grateful if you would consider refunding my charge.

Thank you for your time and consideration.

Sincerely, 

Minh Thu Nguyen

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correct answers 1 Correct answer

Community Expert , Aug 17, 2023 Aug 17, 2023

Hi @Minh Thu24939282ggvp,

These are peer to peer forums, you are not adressing Adobe here. You should contact Adobe support and argue your case, they will help find a resolution. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should op

...

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New Here ,
Aug 17, 2023 Aug 17, 2023

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Hi everyone,

I recently signed up for a free trial of Adobe Creative Cloud. I was not aware that the trial would automatically renew at the end of the period, and I was charged well over $49 for a monthly subscription. I would like to request a refund for this charge.

 

I understand that Adobe has a policy of not refunding charges for automatically renewed subscriptions. However, I believe that this is a case where an exception should be made. I did not intend to subscribe to a monthly plan, and I was not aware that the trial would automatically renew.

 

I am a student, and I am on a tight budget. I cannot afford to pay $49 per month for Adobe Creative Cloud. I would be grateful if you would consider refunding my charge.

 

Thank you for your time and consideration.

Sincerely, 

Minh Thu Nguyen

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Community Expert ,
Aug 17, 2023 Aug 17, 2023

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Hi @Minh Thu24939282ggvp,

These are peer to peer forums, you are not adressing Adobe here. You should contact Adobe support and argue your case, they will help find a resolution. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
Aug 17, 2023 Aug 17, 2023

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Moved this to the more appropriate Account, Payment, & Plan forum

-Manan

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