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June 16, 2024
Answered

Request for Refund - Unable to Continue Adobe Subscription

  • June 16, 2024
  • 1 reply
  • 530 views

Hi everyone,

I recently signed up for a free trial of Adobe Creative Cloud. I was not aware that the trial would automatically renew at the end of the period, and I was charged well over $114,95 for a monthly subscription. I would like to request a refund for this charge.

I understand that Adobe has a policy of not refunding charges for automatically renewed subscriptions. However, I believe that this is a case where an exception should be made. I did not intend to subscribe to a monthly plan, and I was not aware that the trial would automatically renew.

I am a student, and I am on a tight budget. I cannot afford to pay $114,95 per month for Adobe Creative Cloud. I would be grateful if you would consider refunding my charge.

Thank you for your time and consideration.

Sincerely,

Hong Anh

This topic has been closed for replies.
Correct answer kglad

contact adobe support and make your case. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
June 16, 2024

contact adobe support and make your case. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.