Request for subscription cancellation

[sandeep_7990]

Hello Team, 

I recently signed up for the 7-day free trial of Adobe Acrobat Pro and provided my card details during the trial. However, I am now seeing billing issues related to ₹₹1,416.00/ and ₹558.14/month plans, which I did not intend to continue after the free trial.

When I try to manage or cancel the plans, I encounter a message saying:
"You must resolve an issue with your payment details before making any changes to your plan. If you take no action, your plan will be suspended."

I do not wish to update my payment details or make any payments.
My goal is to cancel these plans and ensure no charges are made to my card.

Could someone guide me on how to resolve this issue and cancel the subscriptions?

Thank you,

[kglad]

you can't cancel until you fix that payment problem, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[Kanikas]

Hi sandeep_7990, 

In order to cancel the subscription online, you will have to update the payment details. 

If this does not help, try contacting our team for help here. 

Hope this helps! 

^KS