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Request for Waiver of Cancellation Fee Due to Subscription Miscommunication

New Here ,
Jan 24, 2024 Jan 24, 2024

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Dear Adobe Support Team, 


I hope this email finds you well. I am writing to bring to your attention an issue I encountered with my recent subscription purchase. I recently acquired licenses with the understanding that they were for a monthly subscription. However, now when wanting to cancel the licences, upon reviewing the terms more closely, I realized that the information about the yearly commitment was not as clearly stated as I initially thought. 
 
In light of this, I kindly request your consideration in waiving the cancellation fee associated with my subscription. I believe that this was an honest misunderstanding, and I would greatly appreciate your assistance in resolving this matter amicably. 
 
I understand that policies are in place, but I hope we can find a mutually beneficial solution. I value the services Adobe provides and look forward to continuing a positive relationship.
 
Thank you for your understanding and prompt attention to this matter.
 
Will be kindly waiting for your response
 
Best regards,
Rusne

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Community Expert ,
Jan 24, 2024 Jan 24, 2024

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This is a user to user form. We don't have access to your account.

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

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Community Expert ,
Jan 24, 2024 Jan 24, 2024

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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Community Expert ,
Jan 24, 2024 Jan 24, 2024

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was this a teams or enterprise subscription?

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