Request payment cancellation

[elegant_sharpness0987]

I tried to cancel my plan, but it was not successful, so a new payment was made. I would like to request payment cancellation.

[kglad]

no one here can cancel for you.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Shivangi_Gupta]

Hi @elegant_sharpness0987,

Thanks for reaching out. Are you getting any error when you try to cancel your subscription? Did you try the steps listed in the article shared by @kglad above?

Please share more details.

We are here to help. 
^SG