Request Refund

[audrina_3972]

Hello. I had the 7-day free trial for Adobe Acrobat. I was sure that I cancelled it as I haven't logged into my account since I got the trial. I just found out that I got charged $19.99 on October 28, 2025. I canceled today, November 3, 2025. I am aware that if you cancel within 14 days, you get a full refund. I am confused about how to request the refund!

[kglad]

you have to cancel your trial>subscription or it continues.  ie, usage is not a factor.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[Jeffrey_A_Wright]

Audrina, I am sorry that you did not find more value from your evaluation of our services. Unfortunately, the payment method you used to begin your commitment to us was not accepted. Please use the steps listed at https://adobe.ly/4oUdNHq to correct your account.

Once your account is in good standing, you can then complete the self-cancel process listed at https://adobe.ly/3WBUTc8 and suggested by Kglad. ^JW