Participant

Answered

Request refund

Forum|Forum|8 years ago
February 13, 2018
3 replies
4810 views

I paid for the AI program yesterday. But the money is paid twice and the program does not run. I want all payment refunds.

Creative Cloud

Correct answer DelphiZoa

Hi,

I'm an English speaker and can't read the receipt. Did you buy a single app plan for Adobe Illustrator? If so, follow the instructions here to cancel: How to cancel your Adobe Creative Cloud plan or membership. Since you're within 14 days of the date of purchase, you'll receive a full refund once you complete the steps.

If you have difficulties or need to speak to someone about the double charge, contact Adobe directly via Contact Customer Care. Sign in with the e-mail used to purchase the software, select Account issues > Cancel my membership > Show me my contact options. We can't refund your money here via the forum, because we are not Adobe employees but rather community members just like you.

If you purchased an older version of AI from a reseller, you will have to contact them directly for a return/refund.

Rajnisoni

Participant

Hii

i want to get the refund, i’m been charged for monthly subscription even after cancellation for feb and March month. Not even using it.

kglad

Community Expert

@Rajnisoni

check your account to confirm it shows what you expect, https://account.adobe.com

K

kankanit22114810iidg

Participant

I want a full refund

K

kankanit22114810iidg

Participant

I was charged for canceling the plan before.

T

Test Screen Name

Legend

You have to contact Adobe (or the seller). Use the link already given. This is just Adobe users here, customers like you. WARNING: Adobe will not contact you but SCAMMERS WILL CONTACT YOU. Things will get much worse if you tell them your credit card or let them access your computer or tell your Adobe password.

DelphiZoaCorrect answer

Participating Frequently

Hi,

I'm an English speaker and can't read the receipt. Did you buy a single app plan for Adobe Illustrator? If so, follow the instructions here to cancel: How to cancel your Adobe Creative Cloud plan or membership. Since you're within 14 days of the date of purchase, you'll receive a full refund once you complete the steps.

If you have difficulties or need to speak to someone about the double charge, contact Adobe directly via Contact Customer Care. Sign in with the e-mail used to purchase the software, select Account issues > Cancel my membership > Show me my contact options. We can't refund your money here via the forum, because we are not Adobe employees but rather community members just like you.

If you purchased an older version of AI from a reseller, you will have to contact them directly for a return/refund.

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