Request to Cancel Adobe Subscription Without Early Termination Fee

[anna_1832]

I originally signed up for the free trial of Adobe thinking I would use it for school projects. However, I only used the service once to draft a document. When I went to cancel it, I was offered an extended trial, and I accepted, thinking I might use it in the future as my school term progressed. Unfortunately, I ended up not needing the service and completely forgot about the trial extension.

Recently, I was charged $20, which I understand is my responsibility for not canceling in time. However, when I tried to cancel the subscription to avoid further charges, I was notified of an $80 early termination fee. Given that I haven't used the service during the extended trial and was unaware of this cancellation fee, I kindly ask if you can waive the fee. I don’t want to continue paying for a service I’m not using, and I wouldn't have signed up had I known this was part of the terms.

I appreciate your understanding and assistance in resolving this matter. Thank you for your time and support.

[John T Smith · Accepted solution]

Nobody here in a public forum can see your account information
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
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This will NOT work if you are using a VPN
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This link will go directly to the chat option
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Type "Agent" in the chat box to bypass the chatbot and be connected to a person
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or
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[anna_1832]

Thank you so much for responding to my post. This helped me a lot! 

[kglad]

is the issue resolved?

[anna_1832]

Yes! Thank you.

[kglad]

excellent