Request to Cancel Subscription and Refund

[Anastasia_Reznichenko9933]

Request to Cancel Subscription and Refund

Hello,

I forgot to cancel my subscription during the free trial period. The payment has already been charged, and I did not intend to continue using the subscription.

I would like to kindly ask you to cancel my subscription and issue a refund if possible.

Thank you for your understanding and assistance.

Best regards,

Anastasiia Reznichenko 

EMAIL ADDRESS REMOVED FROM THIS PUBLIC MESSAGE - MODERATOR

[John T Smith]

This is a public forum, not Adobe support... other users can't help

You may only get a refund if you cancel and are charged during the first 14 days of starting a trial

After 14 days the trial becomes a subscription and there is no refund
To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

[kglad]

and make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps to cancel, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[Shivangi_Gupta]

Welcome to Adobe community, @Anastasia_Reznichenko9933.

I reviewed your account details and found that you do not have any active/trial/cancelled subscriptions associated with this email address. If the purchase was made using a different email address, please follow the articles shared by the experts above to know about the subscription terms and conditions.
Refunds initiated after cancellation usually take 12-14 days for processing to the bank account.

Let us know if you experience any delay.

P.S. Do not share your private/confidential information like email address here. This is a public forum.

^Shivangi