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Request to delete account

New Here ,
Nov 19, 2022 Nov 19, 2022

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Hi I recently 2/3 months ago started a request to delete the account but it has not yet been deleted and I couldn't find where to write to adobe so I am writing to you for help

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Community Expert ,
Nov 19, 2022 Nov 19, 2022

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New Here ,
Nov 19, 2022 Nov 19, 2022

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I had already tried this method

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Community Expert ,
Nov 19, 2022 Nov 19, 2022

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if you still have an active account:

 

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Nov 19, 2022 Nov 19, 2022

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thanks for the reply but don't view the option for contacts from chats

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Community Expert ,
Nov 19, 2022 Nov 19, 2022

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use a compatible browser or phone or twitter 

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New Here ,
Nov 19, 2022 Nov 19, 2022

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firefox? works

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Community Expert ,
Nov 19, 2022 Nov 19, 2022

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afaik, all browsers with the correct settings work.  all with incorrect settings fail.

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New Here ,
Nov 19, 2022 Nov 19, 2022

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the problem i can't find the option to click for chat and I have enabled popups etc

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Community Expert ,
Nov 19, 2022 Nov 19, 2022

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then use a phone or twitter.

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