resiliation adobe stock plan

[ManuePic]

Bonjour,

Ce n'est pas un sujet neuf, je sais, mais comment faire pour entrer en contact avec adobe afin de résilier mon plan?

Le bouton "cancel" ne fonctionne pas, et je passe trop de temps à chercher une solution. J'ai bloqué mon paiement, discuté avec un chatbot, mais mon abonnement apparaît toujours actif.

Merci pour votre aide 🙂

[kglad · Accepted solution]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.

[ManuePic]

Thank you for your help,

I actually managed to talk to a "human" and cancelled everything.

[kglad]

good to hear, and you're welcome.