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return

New Here ,
Aug 23, 2022 Aug 23, 2022

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Hello.

My annual subscription was automatically renewed on 18th of July. I found it out on 27th of July and started the cancellation process. I tried to use the button, but got an error with a message that I should reach the support out. The problem is that my request was processed only on 3th of August, resulting in unreturned money.

Please, help me to address this out and to return the money as far as I have cancelled the subscription in the first 14 days.

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Billing

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Community Expert ,
Aug 23, 2022 Aug 23, 2022

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This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
LinSims_0-1628856392489.jpeg
If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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Community Expert ,
Aug 23, 2022 Aug 23, 2022

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p.s. with a renewal you can cancel anytime and not be penalized: 

 

kglad_0-1661265157411.png

 

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