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geoginv23964333
Inspiring
September 17, 2020
Answered

Revoked keys Creative suite 6

  • September 17, 2020
  • 2 replies
  • 1664 views

I get a serial key revoked message when trying to install my copy of Adobe Creative Suite 6. This was bought on the adobe store on Amazon.

 

I was directed to make a post to complain here buy the adobe chat support team btw (!) Please help.

    This topic has been closed for replies.
    Correct answer geoginv23964333

    I contacted support again and managed to have them revalidate the keys I had. Think that since I had proof of purchase with the amazon store it went relatively straight forward.

     

    Also this was a student edition of the cs6  suite with verification and all. (so I guess it was really from adobe's official store in amazon)

    2 replies

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    geoginv23964333AuthorCorrect answer
    Inspiring
    September 17, 2020

    I contacted support again and managed to have them revalidate the keys I had. Think that since I had proof of purchase with the amazon store it went relatively straight forward.

     

    Also this was a student edition of the cs6  suite with verification and all. (so I guess it was really from adobe's official store in amazon)

    Just Shoot Me
    Just Shoot Me
    Legend
    September 17, 2020

    Then you got REAL LUCKY.

    As a Student license is only good for when YOU are In School. I doubt you are still going to school. But I have been wrong before.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    September 21, 2020

    But it was a perpetual license as far as I remember (or advertised as such). This was the big reason I bought it; did not want to get locked in to the subscription thing with creative cloud.


    There's no such thing as a "forever license."  Never was, never will be.   All software has an End of Life and legacy CS6 is no exception.  Eventually, your old software will stop working on modern equipment.   Start budgeting now for new software.  CS6 is on life support.

     

    Nancy O'Shea— Product User & Community Expert
    Just Shoot Me
    Just Shoot Me
    Legend
    September 17, 2020

    Even though, at one time, you bought what you thought was software from Amazon it could of been from some Seller that Amazon allowed to sell on their website system.

    That does not mean it was from Amazon Directly and authorized by Adobe.

     

    This has happened a lot recently because Adobe has now canceled all Corporate, Enterprise, licenses, serial numbers, for older Adobe software. That included CS6.

     

    So what you bought from some one using the Amazon system was more then likely a Enterprise license, serial number, which has now been Retired.

     

    Your only option is to contact Amazon and ask them to figure it out.

     

    But in the end if you want to continue to use Adobe software you will need to Subscrbe to one of the current Subscription plans.

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