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T
teacher99999999
Participant
January 20, 2023
Answered

Sales tax issue

  • January 20, 2023
  • 3 replies
  • 3038 views

I moved from a state that had sales tax to a state that does not have a sales tax. I've tried several chats with support to get the sales tax removed from my account.

 

They keep thinking I'm a non-profit or something and want a tax exempt certificate when I just want Adobe to update my Ship-To information in their billing system. I get an annual bill for Photography and a monthly bill for Adobe Pro that I need corrected.

 

Any suggestions on how to get this fixed?

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Teacher, thanks for your question about removing the sales tax from an Adobe order. I see that you have already been in contact with our support team, and that case number ADB-27751888-Z7D1 is currently open and pending our response.

     

    Please be aware that your request to remove sales tax is unusual. For the United States, the Sales tax is calculated at the time of purchase based on the state, and possibly county, where the individual is located. It is an automatic calculation and should not be confused with the request for Tax-exempt status listed at https://helpx.adobe.com/x-productkb/policy-pricing/place-tax-exempt-order.html.

     

    I can tell you, as someone who lives in one of the few Sales tax-free states in the United States, I would expect that any adjustments for sales tax would be taken care of when the annual plan renews. If you moved in the middle of the plan, then no changes would be made until the next time a price adjustment was implemented.

     

    You can use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your active support case, Teacher. Our team will be able to look into your specific circumstances in more detail.

    3 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    October 5, 2024

    Your account is linked via your credit card to your country. If you have a credit card from a German bank and you move to Spain, you will still be a resident of Germany for Adobe's billing purposes, even as it is completly legal to keep your German banking account. 

     

    This is valid for European countries. If you are a business and have a European VAT number, you will be able to apply the b2b rules for VAT.

    ABAMBO | Hard- and Software Engineer | Photographer
    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    January 24, 2023

    Teacher, thanks for your question about removing the sales tax from an Adobe order. I see that you have already been in contact with our support team, and that case number ADB-27751888-Z7D1 is currently open and pending our response.

     

    Please be aware that your request to remove sales tax is unusual. For the United States, the Sales tax is calculated at the time of purchase based on the state, and possibly county, where the individual is located. It is an automatic calculation and should not be confused with the request for Tax-exempt status listed at https://helpx.adobe.com/x-productkb/policy-pricing/place-tax-exempt-order.html.

     

    I can tell you, as someone who lives in one of the few Sales tax-free states in the United States, I would expect that any adjustments for sales tax would be taken care of when the annual plan renews. If you moved in the middle of the plan, then no changes would be made until the next time a price adjustment was implemented.

     

    You can use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your active support case, Teacher. Our team will be able to look into your specific circumstances in more detail.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 20, 2023

      update your billing address: https://helpx.adobe.com/manage-account/using/update-billing-information.html

        T
        teacher99999999Author
        Participant
        January 20, 2023

        Already completed that. Even my invoices show the correct address as shipped to a tax free state.

         

        Any other suggestions would be appreciated.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        January 20, 2023

        try the phone and let them know they're charging sales tax for a state that has none.  (ie, don't lead the discussion with your move. lead with how can you charge sales tax when you live in a state that has no sales tax):



        phone:
        https://helpx.adobe.com/contact/phone.html




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