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School

New Here ,
Jan 10, 2024 Jan 10, 2024

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My school set up my account, cause they pay for adobe because the class I was taking but my card is getting charged. How do I cancel?

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correct answers 1 Correct answer

Community Expert , Jan 11, 2024 Jan 11, 2024

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe

...

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Adobe Employee ,
Jan 11, 2024 Jan 11, 2024

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Hi @Starr34724268erxc ,

 

I reviewed your account and found out that you have an individual plan. Moving this post to the Account, Payment, and Plan for further assistance.

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New Here ,
Jan 19, 2024 Jan 19, 2024

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IMG_7604.png

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New Here ,
Jan 19, 2024 Jan 19, 2024

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I had a student account I am not sure why I am still getting charged my school sign me up.

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Community Expert ,
Jan 19, 2024 Jan 19, 2024

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@Starr34724268erxc 

 

you showed a canceled stock subscription.  if you had any adobe app subscriptions, they may still be active.

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Community Expert ,
Jan 11, 2024 Jan 11, 2024

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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