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David29714698rbcm
Participant
May 3, 2023
Answered

Seeking best practice for Adobe license management

  • May 3, 2023
  • 2 replies
  • 1858 views

Hello,

 

I believe I've had prior employees incorrectly managing many Adobe installations. I am writing this from the POV of a MSP with many clients, and we manage their licensing. If a client has 5 users that use Adobe Acrobat, we were creating 5 new emails to associate with the serial number. After installation, Adobe Acrobat requires signing-in with the account used to register the softtware, and signing out will deactivate the software. Each person would have their Adobe Acrobat associated with basically a completely random email they don't have access to.

 

The alternative to this is having all licenses under 1 account, but that means when we sign into the Adobe Account with multiple licenses registered, all the users files are synced via the cloud. This is absolutely not what we want, but the convenience is there.

 

I have discovered the https://adminconsole.adobe.com site, but I do not have access to this. Something tells me this is the answer to my issues.

 

What is the best practice as an MSP to manage an account with all Adobe licensing while also allowing the end user to sign into whatever account is needed? The method we use now does not make sense, and the Admin console is something I have no idea how to access.

 

thanks in advance

This topic has been closed for replies.
Correct answer Kevin Stohlmeyer

Hi @David29714698rbcm if you are looking to manage external client licensing, what you are describing sounds like a VIP program:

https://www.adobe.com/howtobuy/buying-programs/vip.html

You will need to contact Adobe to set this up and convert your existing licenses to the managed system.

Do not convert these to one account - that will not work as you expect and will conflict with licensing terms.

 

 

2 replies

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity ExpertCorrect answer
Community Expert
May 3, 2023

Hi @David29714698rbcm if you are looking to manage external client licensing, what you are describing sounds like a VIP program:

https://www.adobe.com/howtobuy/buying-programs/vip.html

You will need to contact Adobe to set this up and convert your existing licenses to the managed system.

Do not convert these to one account - that will not work as you expect and will conflict with licensing terms.

 

 

R
RPMI29716669bgzb
Participant
May 3, 2023

Thanks, I'll reach out to Adobe about this.

T
Test Screen Name
Legend
May 3, 2023

Are you using Acrobat with subscription or perpetual license? Adobe's enterprise tools are for users with subscriptions (and hence no serial) and who each have their own specific personal account. Not clear why you want to set up random emails.

D
David29714698rbcmAuthor
Participant
May 3, 2023

These are perpetual licenses. I believe the subscriptions are just added to individal client accounts that they manage. For the perpetual licensing, something doesn't seem right.  I agree, setting up random emails doesn't make sense, but it allows for each installation to have access to only their Adobe files. Using 1 account with multiple registered SN's seems to have those docs shared between the devices using the same email address when signed-in to the software. Does this make sense?

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