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Seeking best practice for Adobe license management

New Here ,
May 03, 2023 May 03, 2023

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Hello,

 

I believe I've had prior employees incorrectly managing many Adobe installations. I am writing this from the POV of a MSP with many clients, and we manage their licensing. If a client has 5 users that use Adobe Acrobat, we were creating 5 new emails to associate with the serial number. After installation, Adobe Acrobat requires signing-in with the account used to register the softtware, and signing out will deactivate the software. Each person would have their Adobe Acrobat associated with basically a completely random email they don't have access to.

 

The alternative to this is having all licenses under 1 account, but that means when we sign into the Adobe Account with multiple licenses registered, all the users files are synced via the cloud. This is absolutely not what we want, but the convenience is there.

 

I have discovered the https://adminconsole.adobe.com site, but I do not have access to this. Something tells me this is the answer to my issues.

 

What is the best practice as an MSP to manage an account with all Adobe licensing while also allowing the end user to sign into whatever account is needed? The method we use now does not make sense, and the Admin console is something I have no idea how to access.

 

thanks in advance

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Community Expert , May 03, 2023 May 03, 2023

Hi @David29714698rbcm if you are looking to manage external client licensing, what you are describing sounds like a VIP program:

https://www.adobe.com/howtobuy/buying-programs/vip.html

You will need to contact Adobe to set this up and convert your existing licenses to the managed system.

Do not convert these to one account - that will not work as you expect and will conflict with licensing terms.

 

 

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LEGEND ,
May 03, 2023 May 03, 2023

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Are you using Acrobat with subscription or perpetual license? Adobe's enterprise tools are for users with subscriptions (and hence no serial) and who each have their own specific personal account. Not clear why you want to set up random emails.

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New Here ,
May 03, 2023 May 03, 2023

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These are perpetual licenses. I believe the subscriptions are just added to individal client accounts that they manage. For the perpetual licensing, something doesn't seem right.  I agree, setting up random emails doesn't make sense, but it allows for each installation to have access to only their Adobe files. Using 1 account with multiple registered SN's seems to have those docs shared between the devices using the same email address when signed-in to the software. Does this make sense?

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Community Expert ,
May 03, 2023 May 03, 2023

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Hi @David29714698rbcm if you are looking to manage external client licensing, what you are describing sounds like a VIP program:

https://www.adobe.com/howtobuy/buying-programs/vip.html

You will need to contact Adobe to set this up and convert your existing licenses to the managed system.

Do not convert these to one account - that will not work as you expect and will conflict with licensing terms.

 

 

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New Here ,
May 03, 2023 May 03, 2023

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Thanks, I'll reach out to Adobe about this.

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