Seems impossible to delete or unsuscribed "plan".

New Here ,
Dec 18, 2021 Dec 18, 2021

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Hello,

first pardon my english,

Few days ago, i received a mail from adobe saying that my paying card was not valid anymore (had to change my card because I lost it).

I'm thinking:  well it is the occasion to resiliate an account for Premiere pro that i barely use.

I want to resiliate my account but cannot, (error message). I then realised that i was due to a month payment.

well i wanna stop, but don't wanna steal them, if if need to pay that last month, thats fair.

so (VERY STUPIDLY) I enter a new card, naively thinking that then i could delete my account after that.

I follow tutos on interner on how to do that...but damned I don't have the "gerer ma formule" ,

"manage plan" in english.

formule.png

 via the security page i manage to get to a "delete plan" link, but it just does not work.

impossilbe.png

 

 

Well as you can imagine, i started to feel a little bit RIPPED OF. is the only way to unsubscribed an adobe plan is to cancel your card to the bank?

 

Thank you very much for reading and taking of your time for this.

TOPICS
Account management , Billing

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Adobe Community Professional ,
Dec 18, 2021 Dec 18, 2021

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how to cancel: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

if that info doesn't help you, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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Adobe Community Professional ,
Dec 19, 2021 Dec 19, 2021

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LATEST

1. Your payment details must be current to cancel online.

2. There is a 50% early termination fee if you cancel your annual plan before the 12th month of service.

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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