Shady cancellation policy

Forum|Forum|3 years ago
July 2, 2022
4 replies
511 views

The fact that you won't allow me to cancel my autorenewal is a really shady tactic on your part. I only want to use Acrobat reader from one month. Now I have to set up a reminder so that you don't automatically charge me when the one month is up. I should be able to cancel the autorenewal, period. These types of actions where you purposely make it inconvenient to cancel subscriptions is very disappointing.

Cancel subscription

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JR Boulay

Community Expert

MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS

Acrobate du PDF, InDesigner et Photoshopographe

Abambo

Community Expert

If you have a subscription on the month, you can cancel anytime and the product will be usable until the end of the subscription month. So basically this is what you want to do.

But, as mentioned, Acrobat Reader DC is free, so that can't be your product.

ABAMBO | Hard- and Software Engineer | Photographer

M

MariaEmmeAuthor

Participating Frequently

Wrong. That is what I intended to do. It said that if I cancelled, it would issue a refund for the days I hadn't used, but that I would lose access to the program itself immediately.

Abambo

Community Expert

Wrong. That is what I intended to do. It said that if I cancelled, it would issue a refund for the days I hadn't used, but that I would lose access to the program itself immediately.

By @MariaEmme

By the data provided here, you have a subscription that you cancelled/want to cancel during the first 14 days of your subscription. You will get a refund and therefore the subscription ends immediately. This is effectively the situation, where the plans end immediately.

ABAMBO | Hard- and Software Engineer | Photographer

T

Test Screen Name

Legend

Acrobat Reader DC is still free, it just has DC added to the name. Whatever you have, if you're paying, it must be something else. It's well worth checking the plan name shown in your account, because it's hard to cancel if you don't know what it is. But you are correct, you cannot cancel autorenewal, if you do have a subscription. I don't say this is a good thing.