Shady cancellation policy

Community Beginner ,
Jul 02, 2022 Jul 02, 2022

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The fact that you won't allow me to cancel my autorenewal is a really shady tactic on your part. I only want to use Acrobat reader from one month. Now I have to set up a reminder so that you don't automatically charge me when the one month is up. I should be able to cancel the autorenewal, period. These types of actions where you purposely make it inconvenient to cancel subscriptions is very disappointing.

 

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Adobe Community Professional ,
Jul 02, 2022 Jul 02, 2022

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For the use of Acrobat Reader you don't need a subscription. Acrobat Reader is free.

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Community Beginner ,
Jul 02, 2022 Jul 02, 2022

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Acrobat reader DC....

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LEGEND ,
Jul 02, 2022 Jul 02, 2022

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Acrobat Reader DC is still free, it just has DC added to the name. Whatever you have, if you're paying, it must be something else. It's well worth checking the plan name shown in your account, because it's hard to cancel if you don't know what it is. But you are correct, you cannot cancel autorenewal, if you do have a subscription. I don't say this is a good thing.

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Community Beginner ,
Jul 02, 2022 Jul 02, 2022

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It's Acrobat Pro DC and I paid $25 for 1 month.

 

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Adobe Community Professional ,
Jul 02, 2022 Jul 02, 2022

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If you have a subscription on the month, you can cancel anytime and the product will be usable until the end of the subscription month. So basically this is what you want to do.

 

But, as mentioned, Acrobat Reader DC is free, so that can't be your product.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jul 02, 2022 Jul 02, 2022

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Wrong. That is what I intended to do. It said that if I cancelled, it would issue a refund for the days I hadn't used, but that I would lose access to the program itself immediately.

 

 

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Adobe Community Professional ,
Jul 03, 2022 Jul 03, 2022

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quote

Wrong. That is what I intended to do. It said that if I cancelled, it would issue a refund for the days I hadn't used, but that I would lose access to the program itself immediately.

 

 


By @MariaEmme

By the data provided here, you have a subscription that you cancelled/want to cancel during the first 14 days of your subscription. You will get a refund and therefore the subscription ends immediately. This is effectively the situation, where the plans end immediately.

Abambo_1-1656838825982.png

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jul 02, 2022 Jul 02, 2022

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It's Acrobat Pro DC.

 

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Community Beginner ,
Jul 02, 2022 Jul 02, 2022

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MariaEmme_0-1656802832694.png

 

 

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Adobe Community Professional ,
Jul 03, 2022 Jul 03, 2022

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LATEST

MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS

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