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lticia_making_a_difference
Participant
June 26, 2020
Question

Shaw Academy Trial Promotion

  • June 26, 2020
  • 2 replies
  • 398 views

Hello, I am currently a student of Shaw Academy studying Graphic Design, and I was informed that I can have Ai, Ps and Id on a 30 day trial once I started the course and accessed each program. While putting in my information, I didn't see any field to inidcate that I am a student. Last week I downloaded Ai and was charged the monthly charge this week. Is there anyway I can have the 30day trial activated and be refunded the payment that I was charged for Ai. Also can the instructions be sent so I can activate the 30day trial for Ps and Id? 

Thank you in advance for your assistance with this matter.

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
June 26, 2020

This is a user-to-user forum, not Adobe customer support.  

 

Qualifying students & teachers get 1 year of Creative Cloud ALL apps & services for 60% off (USD $20/month). 

https://www.adobe.com/creativecloud/plans.html#ccm-ste-introductory

 

You may prepay or pay monthly.  However if you cancel early, Adobe charges a 50% penalty fee.   After the 1st year, your plan is renewed automatically at the regular price ($30/month) until you cancel.

https://www.adobe.com/creativecloud/buy/students.html

 

 

I may be wrong but I think the free 30 day promotion is applied to PAID PLAN members' accounts only.  Ask Shaw for clarification on that.

 

Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    June 26, 2020

    Adobe's trial is for 7 days, so you need to contact Shaw

     

    If you don't want to pay, you MUST cancel before the end of the trial

     

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
    -or Chat link https://helpx.adobe.com/contact/support.html

    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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